For Regional Sales Managers

As a Regional Sales Manager, has my previous access changed? 

Each Regional Sales Manager (RSM) now has their own “role” or profile, which allows them to see all agencies, their bookings, and even make booking queries under that agency. An RSM cannot complete a booking, but can see advisor packages and make pricing queries. These roles will be assigned and set up before we go live in December.

Responses to Travel Advisor Questions

Has the login process changed?

Yes. In order to provide you with additional security and peace of mind, we've implemented a multi-factor authentication system. The first time you log into the site from a new device, you will be any prompted to verify your identity by entering a code that has been emailed to your address on file.  Once we've authenticated your identity, you can log in as usual. You'll need to authenticate your identity on your device every 30 days and each time you clear your cookies.

Can I use my current username to log in?

No.  Your username has been changed to the email address associated with your account.

Do I need to use a new password to access the website? 

For enhanced security, we now require the use of a longer password. If your current password does not meet these new standards, you will be prompted to reset it.  

Why is my current email address not working when I input it as the username?

Like your password, your username/email address is case sensitive, and needs to exactly match the the format you used to register it.  

I work in multiple offices. Will I be able to log in to a specific agency?

You will use a single email address to access all your active accounts. Essentially, if you currently have multiple active account usernames associated with the same email address, they will all now be linked. After you log in using your email address, you will be able to choose the agency to you'd like to book under.  

I see an account associated with an email address at an agency that I no longer work for. What should I do?

If your profile includes an email address associated with an office you no longer work with, please reach out to net-support@pleasant.net. We will remove the email from your profile.